Returns & Exchanges Policy
At Sumec Plaza, we stand behind the quality of our electronics and offer a 14-day return window for items in their original packaging. We ensure a hassle-free process to guarantee your satisfaction with every purchase.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the electronic item you wish to return and submit a request.
Verification & Approval
Our technical team will review your request within 24-48 hours to ensure it meets our warranty and return eligibility criteria.
Secure Packaging
Carefully pack the product in its original box with all included accessories, manuals, and the invoice to prevent damage during transit.
Inspection & Refund
Once we receive and inspect the device at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing